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When you place an order to purchase a product from any F.R.Monkhouse Limited site, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've dispatched that product to you (if an e-mail address is supplied). Any products on the same order which we have not confirmed in an e-mail to have been dispatched, do not form part of that contract.
All requests are subject to availability and confirmation of the order price by us. F.R.Monkhouse Limited are absolutely entitled to refuse any request made by you.
When making a request you undertake that all details you provide to us requesting goods or services are true and accurate, that you are an authorised user of the credit or debit card used to make your request and that there are sufficient funds to cover the cost of the goods or services. It is your responsibility to inform us of any changes to these details as soon as possible.
Postage Charges
We charge postage according to the basket value
£0.01-£10.00 is £2.39 plus VAT
£10.01 to £30 is £5.99 plus VAT
£30.01 and over is £7.19 plus VAT
Variation of content
F.R.Monkhouse Limited shall have the right in its absolute discretion at any time and without notice to amend, remove or vary any portion of this Policy at any time. Continued use of this site following the posting of any such changes to these Terms will mean you accept those changes.
Governing law and jurisdiction
These terms and conditions are to be construed in accordance with the laws of England and Wales. In the event of any dispute associated with these terms and conditions, that dispute shall be subject to the exclusive jurisdiction of the English Courts.
Returns Policy
If you are not completely satisfied with your purchase, you can return any items to us in its original condition* within 30 days of receipt. Exchanges and/or Refunds will only be granted within this timescale.
Please enclose a COPY OF THE INVOICE and a brief covering letter explaining the reason for the return and whether a refund or a replacement is preferred. If you do not include all of the necessary paperwork then the refund or replacement of your goods may be delayed or not be completed.
Send the item & necessary paperwork to:
Returns Department
F.R.Monkhouse Limited
217 Chestergate
Stockport
SK3 0AN
England
F.R.Monkhouse Limited recommend that items be sent back to us via some form of recorded delivery. This means that if your parcel is lost in the post then you will be able to claim from the carrier who posted your parcel for the goods lost. F.R.Monkhouse Limited will not accept responsibility if the parcel is lost or damaged. The item is your responsibility until it reaches us.
Postage cost's incurred to return items will only be re-funded if an incorrect item has been dispatched by F.R.Monkhouse Limited i.e. if we have made a mistake. We will not refund the postage if we have sent out what you have ordered.
If you believe you have been sent an incorrect item & wish to be credited for the postage, please include a receipt for the postage cost incurred. Failure to do so may result in us being unable to credit the cost.
Faulty items will be inspected & if deemed to be faulty due to a manufacturing fault, F.R.Monkhouse Limited will credit you for the item to the value when purchased. Due to the nature of Schoolwear and Sport, faulty items will only be considered for inspection within 6 months of purchase. Anything over this time will be dealt with at the discretion of F.R.Monkhouse Limited.
This returns policy does not affect your statutory rights.
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