Monkhouse

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Ordering uniform online in time for the start of the September term

PLEASE NOTE - Due to the high volume of orders received in August, we kindly advise you to place your online orders by Saturday 19th August to allow us time to process and ensure that you receive your uniform in time for the start of the September term. Orders placed after 19th August will be still be processed as quickly as possible but we cannot guarantee to deliver before school commences in September.

Privacy & Security Policy

F.R.Monkhouse Limited are totally committed to protecting the privacy of our site visitors and customers. When you use any F.R.Monkhouse Limited site, you are consenting to the practices set forth in this Privacy Policy.

Your IP (Internet Provider) Address

We use your IP address to help diagnose problems with our server and to administer the F.R.Monkhouse Limited sites. Your IP address is used to help identify you and to gather broad demographic information about you as it is on most other websites. Your IP address may also be used to assist in the detection of fraud and we may pass this information to the police if necessary.

What are Cookies?

A cookie is a small file that is automatically issued to your computer when you enter any F.R.Monkhouse Limited site, and which is stored by the browser on your computer's hard drive. Cookies identify your computer, not the individual user of your computer. Cookies store some basic information that helps us to identify if you have visited any F.R.Monkhouse Limited sites before and if you have provided us with some personalised information. F.R.Monkhouse Limited sites use cookies to keep track of what you have purchased. We use cookies to deliver content specific to your interests, to save your password (if you have supplied us with one) so you do not have to re-enter it each time you visit any F.R.Monkhouse Limited site, and for other purposes. You can disable cookies or set your browser to alert you when cookies are being sent, but if you choose to do so you may not be able to access some areas on a F.R.Monkhouse Limited site.

Information We Request Directly From You

Site registration forms, order forms, surveys and competitions require you to give us personal information (like your name, address and/or email address). You may also be asked to provide financial information (like your account or credit card numbers). The information we learn from customers helps us personalise and continually improve your shopping experience.

How We Use Your Information

We will not rent or sell your name, address, e-mail address, credit card information or personal information. Your personal information is used by us to contact you by post, phone or by email when necessary in connection with transactions entered into by you on the site. We may also send you exclusive F.R.Monkhouse Limited emails, which will inform you about our new products and special offers. You will be given the opportunity to unsubscribe from this service whenever an email is sent to you. If you do not wish to receive information emails from F.R.Monkhouse Limited simply unsubscribe at any time by sending an email to general@monkhouse.com with the word "unsubscribe" in the subject line or follow the unsubscribe information at the foot of every email F.R.Monkhouse Limited send. From time to time, F.R.Monkhouse Limited may contact you by post or by email, with information or offers regarding products, offers or services.

Carefully Selected Third Parties

Your personal information may also be provided to carefully selected third parties that may contact you by post or email with information or offers regarding their goods and services. In consenting to this policy, you are indicating that you are happy for those third parties to contact you.

Opting out of Communication

All F.R.Monkhouse Limited customers have the option to opt-out of receiving marketing communications from us and/or selected third parties. If you do not wish to receive marketing (emails, postal, telephone) from us and/or selected third parties we recommend you opt-out by visiting the subscribers area on the F.R.Monkhouse Limited website. You can access the subscription options once you login. Simply register/login to F.R.Monkhouse Limited and you can then tailor the communications (emails, postal, telephone) you would like to receive.

How We Use Financial Information

Financial information that is collected is used to authorise payment and bill you for products and services. When you make a purchase on the F.R.Monkhouse Limited site your consent is given to provide your financial or personal information to those third parties necessary to process your transactions with us, such as credit card companies, banks and the companies that handle shipping on our behalf. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. Except as provided above, we will not share financial information with third parties without your prior consent.

Our Security Precautions

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. We use 128 bit industry standard Secure Server Software (SSL) for your transactions with us. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. Any information we collect via either of the methods stated above will be held for as long as necessary to conduct business relationships. It will be stored securely and you will have the right to access any information held by us in respect of you, as demanded by Data Protection legislation.

If you have any questions or concerns about this privacy statement, you can contact us at: Email: web@monkhouse.com
Tel: +44 (0) 161 476 7200
Fax: +44 (0) 161 476 7222

Or write to us at:
F.R.Monkhouse Limited
217 Chestergate
Stockport
SK3 0AN
ENGLAND

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