ORDER CONFIRMATION EMAILS UPDATE

Please note: Order confirmation emails can take up to 48 hours to arrive in your inbox and be sure to check your junk mail folder.


Important Order and Delivery information

Update on existing orders

Our operational team are working incredibly hard to pick, pack and despatch a huge 450% increase in summer web orders. We, like most retailers, have suffered delays from some of our suppliers and are working with a reduced workforce to comply with our Covid-19 safe and secure policies. We are working extended hours with two shifts 7 days a week to deliver as many orders as possible for back to school. Our primary focus is on orders placed before the 3rd August recommended order date however we strive to deliver as many orders as possible before back to school. We are aware some orders are taking longer than expected and understand some parents are experiencing a longer waiting time on the phone. This is due to the huge increase in web orders and reduction in customer service team able to work in our Covid-19 safe and secure workplace. Please can we ask that customers don’t phone us for a delivery date as we will communicate by email once the order is despatched. Our customer service team is in regular contact with all of our schools advising them of any delays in orders.

Thank you for your support

Need to place a new order?

Our recommended cut off for back to school orders was the 3rd of August. Due to large volumes of web orders and reduced workforce due to complying with our Covid-19 safe and secure policy our current lead time is 14 working days for any in-stock orders placed. Please visit our stores and opening hours page to see general admission days for your local store. However please be aware that you may experience some queuing so please come prepared.



Delivery Information


The software we use for our web order processing will take payment for your goods at time of ordering, however with the geographic nature of the stock we aim to deliver all orders within 14 working days of payment being taken. If you have placed an order that has an out of stock item we will dispatch your order 14 working days once the item has arrived back into stock. To ensure that you receive our emails, please add web@monkhouse.com to your safe senders list.

We charge postage within the UK according to the basket value -

£0.01 to £10.00 is £2.99 inc VAT
£10.01-£85 is £6.99 inc VAT
£85.01 and over is Free Delivery

International Orders

Postage outside the UK differs depending on weight, size and value of the parcel. Should you require postage outside the UK, please place your order and we will contact you with a quote when your parcel is ready to despatch.


Parcels Requiring a Signature

Please note, any purchase with the value of £50 and over will require a signature upon delivery. A purchase of a blazer will also require a signature. If you know that nobody will be available at your home address to sign for a parcel, we are happy to post to an alternative address of your choice which you can select before you complete your purchase.

 

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