Free returns
Return within
28 days
No need for
a printer
Drop off at any
Post Office
Refund within
14 working days
How to return an online order for a full refund?
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Fill out your returns form
Complete the returns form included in your parcel. Make sure to fill in all necessary information accurately. This form includes a link to the Royal Mail website where you can create your free returns label, this can be printed at home or at the Post Office.
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Repack your items
Repack the items securely in their original packaging, ensuring they are in their original condition with all tags attached. Place the completed returns form inside the parcel.
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Drop off at your local Post Office
Drop off your parcel at your local Post Office. Once we receive your parcel, you will receive a confirmation email. You should then receive your refund within 14 days (depending on the time of year). Please note for all returns, obtain a receipt of posting as returns remain your responsibility until they reach us.
FAQs
We do not offer an exchange service for orders being returned by post. All returned items will be refunded via the original payment method and you will need to place a new order.
Yes, our returns period is 28 days from the date you receive your order. Items which are not in their original packaging or have any tags removed will not be eligible for a refund. Please include your returns form in your parcel. This form includes a link to the Royal Mail website. Follow the link to create a free tracked returns label. This can be printed at home or at the Post Office.
Please include your returns form in your parcel. This form includes a link to the Royal Mail website where you can create your free returns label, this can be printed at home or at the Post Office. Once we have received your parcel, you will receive a confirmation email.
Please visit our store during the opening hours and they will issue your refund or exchange.
No. All online orders including home delivery, School delivery and delivery to a Monkhouse store are to be returned by post. Please refer to your returns form within your order where you’ll find a Royal Mail link. Follow the link to create a free returns label. The label can be printed at home or at the Post Office.
No, it’s the parents/guardian's responsibility to return the items.
Please allow 2 working days for the parcel to reach us and a further 14 working days (depending on the time of year) to process your return and refund.
Please use the same packaging you received the items in. If this isn’t possible, please ensure the items are packaged in a secure bag and the pre-paid sticker covers your address label to avoid the parcel being returned back to you.
Please note for all returns, obtain a receipt of posting as returns remain your responsibility until they reach us.