Free returns

We do not offer an exchange service for orders placed on our website. All returned items will be refunded via the original payment method and you will need to place a new order.

Yes, you can return any order for a full refund. Our returns period is 28 days from the date you receive your order. Items which are not in their original packaging or have any tags removed will not be eligible for a refund. Please include your returns form in your parcel. This form includes a link to the Royal Mail website. Follow the link to create a free tracked returns label. This can be printed at home or at the Post Office.

Please include your returns form in your parcel. This form includes a link to the Royal Mail website where you can create your free returns label, this can be printed at home or at the Post Office. Once we have processed your return, you will receive a confirmation email.

Please visit our store during the opening hours and they will issue your refund or exchange.

Yes. Most online orders can be returned either by post or to a Monkhouse high street store. Please note: campus stores (located within school grounds) cannot accept online returns, and footwear products can only be returned by post. Please refer to your returns form within your order where you’ll find a Royal Mail link. Follow the link to create a free returns label, which can be printed at home or at the Post Office.

No, it’s the parents/guardian's responsibility to return the items.

Please allow 2 working days for the parcel to reach us and a further 14 working days (depending on the time of year) to process your return and refund.

Please use the same packaging you received the items in. If this isn’t possible, please ensure the items are packaged in a secure bag and the pre-paid sticker covers your address label to avoid the parcel being returned back to you.

Please note for all returns, obtain a receipt of posting as returns remain your responsibility until they reach us.