Submit
Toggle Nav
  • Search Toggle
    • My Cart £0.00
    Search
    Advanced Search
    Submit
    Menu
    Account
    Sign up for the chance to win

    BIG SUMMER SAVINGS! UP TO 30% OFF ACCESSORIES - NO CODE REQUIRED

    Enjoy free delivery* with code: FREEDEL. Hurry limited time only! *on all orders over £30Enjoy free delivery* with code: FREEDEL. Hurry limited time only! *on all orders over £30

    We are currently experiencing issues with our click and collect service. We recommend choosing an alternative delivery method to avoid any inconvenience.

    *Note, you may still see the click & collect option in the checkout, we kindly ask that you disregard this until the issue is resolved. Thank you for your understanding.

    Due to our annual stock count, orders are taking longer than usual to despatch. We anticipate a 10-14 working day lead-time. Thank you in advance for your patience.
    If your order is more urgent, please check your local store, locations and opening times can be found here.

    Due to our annual stock count, deliveries are taking longer than usual. We anticipate a 10-14 day lead time. If your order is urgent, you can shop in-store, locations and opening times here.

    Free returns

    Return within 28 days

    Return within
    28 days

    No need for
    a printer

    Drop off at any Post Office

    Drop off at any
    Post Office

    Refund within 14 working days

    Refund within
    14 working days

    How to return an online order for a full refund?

    • Fill out your returns form

      Complete the returns form included in your parcel. Make sure to fill in all necessary information accurately. This form includes a link to the Royal Mail website where you can create your free returns label, this can be printed at home or at the Post Office.

    • Repack your items

      Repack the items securely in their original packaging, ensuring they are in their original condition with all tags attached. Place the completed returns form inside the parcel.

    • Drop off at your local Post Office

      Drop off your parcel at your local Post Office. Once we receive your parcel, you will receive a confirmation email. You should then receive your refund within 14 days (depending on the time of year).

    FAQs

    Do you offer an exchange service?

    We do not offer an exchange service for orders being returned by post. All returned items will be refunded via the original payment method and you will need to place a new order.

    If the garments do not fit, can I return them?

    Yes, our returns period is 28 days from the date you receive your order. Items which are not in their original packaging or have any tags removed will not be eligible for a refund. Please include your returns form in your parcel. This form includes a link to the Royal Mail website. Follow the link to create a free tracked returns label. This can be printed at home or at the Post Office.

    How do I return my order placed online for a refund?

    Please include your returns form in your parcel. This form includes a link to the Royal Mail website where you can create your free returns label, this can be printed at home or at the Post Office. Once we have received your parcel, you will receive a confirmation email.

    How do I return my order placed in-store for a refund or exchange?

    Please visit our store during the opening hours and they will issue your refund or exchange.

    Can I return an order I placed online to my local Monkhouse store?

    No. All online orders including home delivery, School delivery and delivery to a Monkhouse store are to be returned by post. Please refer to your returns form within your order where you’ll find a Royal Mail link. Follow the link to create a free returns label. The label can be printed at home or at the Post Office.

    Can my child’s school return the items for me?

    No, it’s the parents/guardian's responsibility to return the items.

    How long does it take to process my refund?

    Please allow 2 working days for the parcel to reach us and a further 14 working days (depending on the time of year) to process your return and refund.

    What should I send the items back in?

    Please use the same packaging you received the items in. If this isn’t possible, please ensure the items are packaged in a secure bag and the pre-paid sticker covers your address label to avoid the parcel being returned back to you.