Delivery
How much does delivery cost?
Home delivery costs £4.99 for orders under £85.00.
Home delivery is free of charge if your order is over £85.00
If your school offers a weekly delivery into School this is free of charge.
When will my delivery arrive?
Home delivery - All in-stock items will be delivered in 5 working days
School delivery - This depends on the day we deliver into your School. We will send you a confirmation email when it has been dispatched.
Does my delivery to home need to be signed for?
Yes, however, we are able to leave the parcel with a neighbour or in a safe place.
When I select 'Deliver to School', where do I collect my order?
Deliveries are usually made to the school's main office, your parcel will be labelled with your student's name. For more information please contact your Schools main reception.
Click & Collect
How do I place a Click & Collect order?
We can only accept online purchases for Click & Collect orders
How do I select delivery into to store?
As part of your online checkout journey, you can select our free delivery into store option by clicking Deliver to Store within your delivery type options. The available collection points for your order will then appear underneath for you to select
Can I select an alternative store?
No, the store(s) that are available to you will be listed after Deliver to Store is selected
Can I change my collection point once I have placed my order?
No, once the order has been placed we will be unable to make changes to your order or collection point
When will my Click & Collect order arrive into store?
All of my items are in stock:
All in stock items will arrive into store within 7 working days. For campus shops this applies in term time only. We will send you a confirmation email when it’s ready for you to collect.
How long do I have to collect my order from store?
You have 14 days from the date you receive your ready for collection email
What happens if I don’t collect my order within 14 days?
Your order will be returned to our Warehouse, and we will issue a full refund
How long does it take to process my refund?
Please allow 2 working days for the parcel to reach our Warehouse and a further 14 working days (depending on the time of year) to process your refund
If the garments do not fit, can I return them?
Yes, we offer a 28 day Returns Policy. Items which are not in their original packaging or have any tags removed will not be eligible for a refund. Please include your returns form in your parcel and go to the Royal Mail link to print off a free tracked returns label. This can also be printed at the Post Office.
To view our return's policy please visit our returns section on the FAQ page