OUR RETURNS POLICY

 

Shop, Web or Phone Orders 

Our hope is that you are entirely satisfied with your new uniform, but if for any reason you need to return an item, we are here to help. You can return any order placed on or after the 5th of May 2026, up until 11th of September 2026, which can be returned for a full refund. Hopefully, this ensures that you have plenty of time to return any items for a guaranteed refund that are within their original packaging or labels attached.

Any items returned as faulty within 6 months of purchase will be inspected and if deemed faulty due to a manufacturer’s fault will be replaced or issued a refund at the purchase price. Items over 6 months will be dealt with at the discretion of F.R.Monkhouse Ltd.

 

Please note: We cannot offer returns on the following items unless they are faulty

·         Gumshields

·         Goods made or supplied to a special order

·         Items that have been personalised with pupils initials

·         Nametapes

·         Socks and Tights removed from outer packaging

·         Undergarments

·         Swimsuits with the protective gusset lining removed.

 

Free returns for online and phone delivery orders

In addition, we provide free postal returns on anything you purchase with us online or by phone simply by using the freepost returns label enclosed within your order. You can also return any purchase made online, to a Monkhouse high street store. Please note: campus stores (located within school grounds) cannot accept online returns.

Incorrect orders

We try very hard to eliminate with a 2 stage order checking process but in the case we accidentally have sent you the wrong item please call our customer services on 0161 476 7216 and we will sort this out as quickly as possible for you.

Proof of purchase

Please note for all returns, obtain a receipt of posting as returns remain your responsibility until they reach us.