OUR RETURNS POLICY
Shop, Web or Phone Orders
Our hope is that you are entirely satisfied with your new uniform, but if for any reason you need to return a garment we are here to help. Our returns period is 28 days from the date you receive your order however we have extended our returns period for any purchases from 29th May 2023 which can be returned on or before 11th September 2023 for a full refund. Hopefully, this ensures that you have plenty of time to return any items for a guaranteed refund that are within their original packaging or labels attached. Refunds outside of this period will be considered at the discretion of F.R.Monkhouse Limited.
Any items returned as faulty within 6 months of purchase will be inspected and if deemed faulty due to a manufacturer’s fault will be replaced or issued a refund at the purchase price. Items over 6 months will be dealt with at the discretion of F.R.Monkhouse Ltd.
Please note: We cannot offer returns on the following items unless they are faulty
· Goods made or supplied to a special order
· Items that have been personalised with pupils initials
· Socks and Tights removed from outer packaging
· Swimsuits with the protective gusset lining removed.
Free returns for online and phone delivery orders
In addition, we provide free postal returns on anything you purchase with us online or by phone simply by using the freepost returns label enclosed within your order. Please note, unfortunately we’re unable to offer free postal returns on items purchased in store.
We try very hard to eliminate with a 2 stage order checking process but in the case we accidentally have sent you the wrong item please call our customer services on 0161 476 7216 and we will sort this out as quickly as possible for you.
Proof of purchase
Please note for all returns obtain a receipt of posting as returns remain your responsibility until they reach us.