delivery-icon Free delivery over £85
school-icon Free delivery to participating schools
click-and-collect-icon Free click and collect to stores
returns-icon Free returns policy

test

school-icon Free Delivery to Participating Schools
returns-icon Free Returns Policy

The Royal Mail strikes taking place may delay the delivery of your order. For more information click here.

How can we help you?

Frequently Asked Questions

Account management

How do I change my password?

Go to the My Account page and click the "Change Password" link. Type in your current password, enter a new password and confirm the new password, then click the "Save" button.

How do I change my email address?

Go to the My Account page and click the "Edit" link. Select "Change Email", type in the new Email Address and your current password, then click the "Save" button.

Can my account have multiple children?

Yes - if you did not add more than one student when creating your account, you can do so on the "Managing Students" page via the "My Account" page. There is a limit of 10 students per account.

One of my students has finished school. How do I remove a student from my account?

You can remove students from your account on the "Managing Students" page via the "My Account" page. Find the student you want to be removed from your account and move them over to the "Graduated Students" section.

Can I change the school my student is assigned to?

Yes - you can edit the school a student is assigned to on the "Managing Students" page via the "My Account" page. Find the student you would like to edit and click the pencil icon.

Can I order for more than one student in the same purchase?

Yes - you can order for as many students as you like within the same purchase. My students go to different schools.

Can I purchase from both schools in the same order?

You can order for students from different schools at the same time. The only difference is the order will no longer be able to be Delivered to School.

If the account is set up in my student's name, will my credit/debit card still be processed?

Yes, the name on the account does not need to match the name of the person making the payment.

Sizing

We recommend checking your child’s measurements before buying, using our top tips to ensure the best fit. To get the most accurate measurements, where possible measure over the undergarments most likely to be worn, rather than over outer clothing.

Please Note: All of the sizes of our garments are given in inches.

Product sizing
  1. Height – This is best done barefoot, with feet together flat on the ground and back against a wall; measure from the top of the head to the ground.

  2. Neck – Place the tape measure where the shirt collar would normally sit around the base of the neck. Leaving a little extra room is very important so that the collar is comfortable, so make sure not to pull too tightly.

  3. Chest – Take the tape measure through the underarms, around the fullest part of the chest.

  4. Waist – Measure the natural waistline, not pulling too tightly to ensure comfort.

  5. Hips – Standing straight with the heels together, take the tape measure around the fullest part of the bottom.

  6. Inside leg – This time shoes on; measure from the inside leg to where the trouser is normally worn on the shoe. If you’re unsure, trousers should sit approximately 5cm from the ground.

Appointments

How to book an appointment

Appointments are not currently required for shopping at your local store. To plan your visit, simply check your local store’s opening times here.

  1. Select which school your child will be attending
  2. Select from our list of stores that supply your school
  3. Choose a day and time that suits you, follow the booking steps
  4. Provide your details, this helps us make sure your appointment is quick and easy
  5. Once confirmed please print your confirmation
  6. You will get an email confirmation, please save the email if you need to cancel/change your appointment
Attending your appointment
  1. One parent, one child per appointment where possible
  2. Wearing a face mask is recommended
  3. Arrive 5 minutes before start time
  4. On arriving, check-in with our concierge at the front door
  5. Use hand sanitiser, available on entry and exit
  6. One of our experienced team will guide you through your school’s uniform needs and help you get the right sizes

Delivery

How much does delivery cost?

Home delivery costs £4.99 for orders under £85.00.

Home delivery is free of charge if your order is over £85.00

If your school offers a weekly delivery into School this is free of charge.

If your shipping address is outside the UK it may incur an additional delivery charge. If this applies to you a member of our team will be in touch to take payment

When will my delivery arrive?
In stock Items

All in stock items will be delivered in 7 working days

Pre Order Items

Please note: If a pre order item has been placed along with in stock items, we will hold your full order until we can despatch in one go. Should your pre order items exceed 2 weeks to arrive into stock we will despatch your in-stock items and any pre order items will follow as soon as they become available.

Does my delivery to home need to be signed for?

Yes, however, we are able to leave the parcel with a neighbour or in a safe place.

When I select 'Deliver to School', where do I collect my order?

Deliveries are usually made to the school's main office, your parcel will be labelled with your student's name. For more information please contact your Schools main reception.

Returns

Do you offer an exchange service?

We do not offer an exchange service for orders being returned by post. All returned items will be refunded via the original payment method and you will need to place a new order.

If the garments do not fit, can I return them?

Yes, we offer a 28 day Returns Policy. Items which are not in their original packaging or have any tags removed will not be eligible for a refund. Please include your returns form in your parcel and go to the Royal Mail link to print off a free tracked returns label. This can also be printed at the Post Office.

How do I return my order placed online for a refund?

Please include your returns form in your parcel and go to the Royal Mail link to print off a free tracked returns label. This can also be printed at the Post Office. Once we have received your parcel, you will receive a confirmation email.

How long does it take to process my refund?

Please allow 2 working days for the parcel to reach us and a further 14 working days (depending on the time of year) to process your return and refund.

How do I return my order placed in-store for a refund or exchange?

Please visit our store during the opening hours and they will issue your refund or exchange. 

Can my child’s school return the items for me?

No, it’s the parents/guardian's responsibility to return the items.

What should I send the items back in?

Please use the same packaging you received the items in. If this isn’t possible please ensure the items are packaged in a secure bag and the pre-paid sticker covers your address label to avoid the parcel being returned back to you.

Click & collect

How do I place a Click & Collect order?
We can only accept online purchases for Click & Collect orders

How do I select delivery into to store?
As part of your online checkout journey, you can select our free delivery into store option by clicking Deliver to Store within your delivery type options. The available collection points for your order will then appear underneath for you to select

Can I select an alternative store?
No, the store(s) that are available to you will be listed after Deliver to Store is selected

Can I change my collection point once I have placed my order?
No, once the order has been placed we will be unable to make changes to your order or collection point

When will my Click & Collect order arrive into store?

All of my items are in stock:
If your full order is in stock it will arrive into store within 7 working days. We will send you a confirmation email when it’s ready for you to collect

Pre-order items:
If you have ordered pre-order items it can take 3-4 weeks for stock to arrive, however in some cases it may take longer. When your full order is ready to collect we will send you a confirmation email to let you know

How long do I have to collect my order from store?
You have 14 days from the date you receive your ready for collection email

What happens if I don’t collect my order within 14 days?
Your order will be returned to our Warehouse and we will issue a full refund

How long does it take to process my refund?
Please allow 2 working days for the parcel to reach our Warehouse and a further 14 working days (depending on the time of year) to process your refund

If the garments do not fit, can I return them?
Yes, we offer a 28 day Returns Policy. Items which are not in their original packaging or have any tags removed will not be eligible for a refund. Please include your returns form in your parcel and go to the Royal Mail link to print off a free tracked returns label. This can also be printed at the Post Office.

To view our returns policy please visit our returns section on the FAQ page

Offers & competitions

Special Offers
  • **Discounts on selected school uniform, web only offer. Ends 04/12/2022. Schools included in the offer are:

    Abbey Park First & Nursery School (URN-116716)

    Abbey Park Middle School (URN-116774)

    Abbotswood Primary School (URN-132199)

    Alderbrook School (URN-136994)

    Alexandra Park Junior School (URN-105626)

    Alice Ingham R.C. School (URN-144982)

    All Saint's Academy (URN-136016)

    All Saints C. E. Primary School (Heaton Norris) (URN-106103)

    Alston Lane Catholic Primary School (URN-119635)

    Altrincham College (URN-138614)

    Archbishop Temple School (URN-119814)

    Arden Academy (URN-136333)

    Ashton on Mersey School (URN-138123)

    Bacup & Rawtenstall Grammar School (URN-138835)

    Balcarras School (URN-136474)

    Bamford Academy (URN-137471)

    Beever Primary School (Oldham) (URN-105627)

    Bentley Heath C of E Primary School (URN-140462)

    Bishops Cleeve Primary Academy (URN-137271)

    Blackshaw Lane Primary (URN-105652)

    Blaise Primary School (URN-109118)

    Blessed Thomas Holford Catholic College (URN-106376)

    Bournside School and Sixth-Form Centre (URN-136725)

    Broadheath CofE Primary (URN-147497)

    Brookfield Primary School (URN-402298)

    Broughton High School (URN-119759)

    Bury Church Of England high school (URN-105365)

    Callow End CofE Primary (URN-147498)

    Castle Hill School (URN-115569)

    Castleton Primary And Nursery (URN-105765)

    Catherine Wayte Primary School (URN-147250)

    Chawson First School (URN-116672)

    Cheadle Catholic Junior School (URN-106112)

    Cheadle Hulme High School (URN-137843)

    Cheadle Primary School (URN-106038)

    Cherry Orchard Primary School (URN-116749)

    Chesterfield High School (URN-137514)

    Cheswick Green Primary School (URN-104074)

    Christ Church Church of England Infant School Downend (URN-109166)

    Christopher Whitehead Language College (URN-136890)

    Clearwater Church of England Primary Academy (URN-143712)

    Cleeve School (URN-136772)

    Compass Point Primary School (URN-145320)

    Connah's Quay High School (URN-401708)

    Coppice Junior School (URN-104041)

    Coppice Primary School (URN-103390)

    Cotham School (URN-137440)

    Covingham Park Primary School (URN-135206)

    Cranmore Infant School (URN-104042)

    Crossgates Primary School (URN-105846)

    Damson Wood Infant School (URN-143051)

    Denton Community College (URN-135122)

    Didsbury High School (URN-143729)

    Dinglewell Infant School (URN-115499)

    Dinglewell Junior School (URN-115495)

    Dorridge Primary School (URN-104045)

    Drove Primary School (URN-138309)

    Droylsden Academy (URN-135864)

    Dyson Perrins CofE Academy (URN-137186)

    East Crompton St James? C.E. (Aided) Primary School (URN-105710)

    East Crompton St. George's CE Primary School (URN-142271)

    East Wichel Primary School & Nursery (URN-136068)

    Eastrop Infant School (URN-137365)

    Elm Park Primary School (URN-109117)

    Fairlawn Primary School (URN-140269)

    Forefield Junior School (URN-104871)

    Formby High School (URN-137436)

    Glenfall Community Primary School (URN-115577)

    Great Bedwyn Church Of England School (URN-145714)

    Great Malvern Primary School (URN-136984)

    Greenbank Primary School (URN-105768)

    Greenhill Primary School (URN-105290)

    Greswold Primary School (URN-104079)

    Hagley Catholic High School (URN-141414)

    Hall Green Infant School (URN-103210)

    Hall Green Junior School (URN-103209)

    Hall Green Secondary School (URN-137858)

    Hanley Castle High School (URN-137101)

    Harrytown Catholic High School (URN-106143)

    Haslucks Green Junior School (URN-104046)

    Hazel Grove High School (URN-137923)

    Hazel Oak School (URN-104130)

    Hazlewood Academy (URN-139207)

    Healey Primary School (URN-105850)

    Heap Bridge Village Primary (URN-105797)

    Hempsted C of E Primary School (URN-115608)

    Henley-In-Arden C of E Primary School (URN-140135)

    Henley-In-Arden School (URN-136991)

    Hindlip C.E. First School (URN-116822)

    Hodge Clough Primary School (URN-136223)

    Holcombe Brook Primary School (URN-105311)

    Hollin and Newlands Primary Schools (URN-105792)

    Hollingworth Academy (URN-140091)

    Holly Mount RC Primary School (URN-105344)

    Hollywood Primary School (URN-103314)

    Holy Cross CofE Primary School (Oldham) (URN-135720)

    Holy Cross RC Primary School (Bedminster) (URN-109244)

    Holy Family Catholic High School (Crosby) (URN-104962)

    Holy Family RC Primary School (Rochdale) (URN-105830)

    Hyde High School (URN-106268)

    Innsworth Infant School (URN-115580)

    Kentmere Academy And Nursery (URN-141400)

    Kineton Green Primary School (URN-104048)

    King Edward VI Camp Hill School for Boys (URN-137045)

    King Edward VI Camp Hill School for Girls (URN-137044)

    King Edward VI High School for Girls (URN-103585)

    King Edwards School (URN-103584)

    Kings Road Primary School (URN-106322)

    Kingsway Park High School (URN-135795)

    Kingsway Primary School (Gloucester) (URN-135353)

    Knowle Park Primary School (URN-135203)

    Knowles C of E Primary School (URN-139457)

    Lane End Primary School (URN-106097)

    Langley Primary School (URN-103978)

    Langley School (URN-103630)

    Laurus Ryecroft (URN-145894)

    Leigh And Bransford Primary School (URN-116776)

    Light Hall School (URN-137231)

    Littleborough Community Primary And Nursery (URN-105785)

    Lode Heath School (URN-137008)

    Longsands Community Primary School (URN-130261)

    Lostock High School (URN-106365)

    Madresfield CofE Primary School (URN-144259)

    Malvern Parish CofE Primary School (URN-144258)

    Malvern Wells CofE Primary School (URN-116902)

    Marland Hill Community Primary (URN-105778)

    Marple Hall High School (URN-106138)

    Martley CofE Primary School (URN-147499)

    Mayfield School (URN-142550)

    Mill Lodge Primary School (URN-104057)

    Millbrook Primary School (URN-140284)

    Milnrow Parish CE Primary (URN-105823)

    Milton St. John's Cofe Primary School (URN-106234)

    Moss Hey Primary School (URN-106090)

    Nevill Road Junior Schools (URN-106063)

    Newent Community School (URN-138746)

    Newhouse Academy (URN-147875)

    Nythe Primary School (URN-147511)

    Oak Cottage Primary School (URN-104056)

    Oakhurst Community Primary School (URN-135797)

    Oasis Academy Connaught (URN-138278)

    Oldham Hulme Grammar School (URN-105745)

    Orchid Vale Primary School (URN-147513)

    Oulder Hill Community School And Language College (URN-105840)

    Our Lady Of Compassion Catholic Primary School (URN-104102)

    Our Lady Of Grace RC Primary School (URN-105345)

    Our Lady of Lourdes Catholic Primary School (Kingswood) (URN-109265)

    Our Lady Of Lourdes Roman Catholic Primary School (Bury) (URN-105337)

    Our Lady Of The Rosary RC Primary School (URN-109251)

    Our Lady Of the Wayside School (URN-104098)

    Our Lady's Catholic High School (Preston ) (URN-119779)

    Our Lady's Primary School ( Stockport ) (URN-106114)

    Parrs Wood High School (URN-143260)

    Parson Street Primary School (URN-138904)

    Peatmoor Community Primary School (URN-140289)

    Penwortham Girls High School (URN-119765)

    Perdiswell Primary School (URN-116755)

    Pershore High School (URN-136925)

    Peterbrook Primary School (URN-104075)

    Pitmaston Primary School (URN-116769)

    Pittville School (URN-115772)

    Powick CofE Primary School (URN-145838)

    Preston Greenlands Community Primary School (URN-119233)

    Queensgate Primary School (URN-106072)

    Red Oaks Primary School (URN-146150)

    Reynalds Cross School (URN-104131)

    Ribbleton Avenue Methodist Junior School (URN-119354)

    Ribston Hall High & 6th Form (URN-136767)

    Royton Hall Primary School (URN-135341)

    Rushcroft Primary School (URN-105659)

    Rushwick CofE Primary School (URN-116847)

    Sacred Heart RC Primary (URN-105828)

    Sandbrook Community Primary (URN-134966)

    Savio Salesian College (URN-104959)

    Sefton Park Junior School (URN-108961)

    Sharmans Cross Junior School (URN-104049)

    South Failsworth Community Primary School (URN-105656)

    Ss Aidan And Oswald's Roman Catholic Primary School (URN-105721)

    St Andrews Pre School (Oldham) (URN-508072)

    St Anne's CofE (Aided) Primary School (Royton) (URN-105715)

    St Anne's Roman Catholic High School (URN-147942)

    St Anthony's Catholic Primary School (Preston) (URN-119698)

    St Antony's Roman Catholic School (Urmston) (URN-148026)

    St Barnabas C of E Primary Worcs (URN-116858)

    St Barnabas CofE First And Middle School (Drakes Boughton) (URN-144334)

    St Bartholomew's Church Of England Primary School(Whitworth) (URN-119374)

    St Bonaventure's Catholic Primary School (URN-109255)

    St Chad's Patchway CofE Primary School (URN-109179)

    St Cuthbert's RC High School (URN-105845)

    St Damian's R.C. Science College (URN-106270)

    St Edmunds & St Thomas Catholic Primary School (URN-104928)

    St Edward's CE Primary (Castleton) (URN-105802)

    St Edward's Rc School (Oldham) (URN-105720)

    St Gabriel's RC Primary School (Castleton) (URN-105825)

    St Gabriel's Roman Catholic High School (URN-148049)

    St George & St Teresa Catholic Primary School (URN-104101)

    St Herbert's RC School (URN-105722)

    St James Catholic High School (URN-106142)

    St James CE Primary School (Gloucester) (URN-141724)

    St Johns's Mead Church of England Primary School (URN-109229)

    St Joseph's Catholic Primary School (Droitwich) (URN-116876)

    St Joseph's Catholic Primary School (Malvern) (URN-116901)

    St Joseph's RC Junior Infant And Nursery School (Oldham) (URN-105719)

    St Joseph's RC Primary (Heywood) (URN-105833)

    St Joseph's RC Primary (Ramsbottom) (URN-105343)

    St Margaret Ward Catholic Primary School (URN-106359)

    St Mary's Catholic High School (Chesterfield) (URN-138470)

    St Mary's Catholic Primary School (Lea Town) (URN-119634)

    St Mary's Catholic Primary School (Little Crosby) (URN-104927)

    St Mary's Church of England Primary School (Balderstone) (URN-105804)

    St Matthias Church Of England Primary School (URN-147903)

    St Monica's RC High School (URN-148050)

    St Oswalds CE Primary School (URN-130929)

    St Patricks Primary Academy (Solihull) (URN-136320)

    St Patrick's RC Primary (Rochdale) (URN-144934)

    St Peters Catholic School (Solihull) (URN-104119)

    St Teresas Catholic Primary School (Preston) (URN-119700)

    Stockport School (URN-106135)

    Stoke Bishop Church Of England Primary School (URN-139505)

    Streetsbrook Infant & Early Years Academy (URN-142979)

    Stretford High School (URN-106370)

    Tadpole Farm CofE Primary Academy (URN-140420)

    Tanworth-In-Arden C of E Primary School (URN-138909)

    Tewkesbury School (URN-137752)

    The Castle School (URN-139348)

    The Chantry School (URN-136897)

    The Derby High School (URN-105355)

    The King David High School (URN-137309)

    The Kingsway School (URN-142509)

    The Radclyffe School (URN-105738)

    Thornham St. James CofE Primary School (URN-105692)

    Thorp Primary School (URN-146811)

    Tibberton CofE First School (URN-116851)

    Tidbury Green School (URN-104065)

    Tonacliffe Primary School (URN-119271)

    Tottington High School (URN-146529)

    Tyntesfield Primary School (URN-106335)

    Unsworth Academy (URN-143848)

    Wardle Academy (URN-140055)

    Waterloo Primary School (URN-104870)

    Watermore Primary School (URN-136066)

    Welland Primary School (URN-146678)

    Wellington School (URN-136377)

    Werneth School (URN-148327)

    West Kirby Grammar School (URN-137243)

    Whitegate End Primary And Nursery School (URN-105658)

    Whittington Primary School (URN-116856)

    Widney Junior School (URN-104054)

    Willow Primary Academy (URN-147726)

    Witton Middle School (URN-148329)

    Woodbank Primary School (URN-105292)

    Woodlands Infant School (Solihull) (URN-104053)

    Woodrush High School (URN-136924)

    Worthington Primary School (URN-106300)

    Wyche CE School (URN-116830)

    Ysgol Frongoch (URN-400276)

    Ysgol Glan Aber C.P (URN-400315)

    Ysgol Maes Y Felin (URN-402389)

    Ysgol Maesglas (URN-400324)

Do you still need help?