delivery-icon Free delivery over £85
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returns-icon Free returns policy
school-icon Free Delivery to Participating Schools
returns-icon Free Returns Policy
delivery-icon Free delivery over £85
school-icon Free delivery to participating schools
returns-icon Free returns policy

BIG SUMMER SAVINGS! UP TO 30% OFF ACCESSORIES - NO CODE REQUIRED

Our stores are now closed for Xmas and will reopen on the 28th of December until the 30th 

Due to our annual stock count, orders are taking longer than usual to despatch. We anticipate a 10-14 working day lead-time. Thank you in advance for your patience.
If your order is more urgent, please check your local store, locations and opening times can be found here.

Due to our annual stock count, deliveries are taking longer than usual. We anticipate a 10-14 day lead time. If your order is urgent, you can shop in-store, locations and opening times here.

How can we help?

Account management

How do I change my password?

Go to the My Account page and click the "Change Password" link. Type in your current password, enter a new password and confirm the new password, then click the "Save" button.

How do I change my email address?

Go to the My Account page and click the "Edit" link. Select "Change Email", type in the new Email Address and your current password, then click the "Save" button.

Can my account have multiple children?

Yes - if you did not add more than one student when creating your account, you can do so on the "Managing Students" page via the "My Account" page. There is a limit of 10 students per account.

One of my students has finished school. How do I remove a student from my account?

You can remove students from your account on the "Managing Students" page via the "My Account" page. Find the student you want to be removed from your account and move them over to the "Graduated Students" section.

Can I change the school my student is assigned to?

Yes - you can edit the school a student is assigned to on the "Managing Students" page via the "My Account" page. Find the student you would like to edit and click the pencil icon.

Can I order for more than one student in the same purchase?

Yes - you can order for as many students as you like within the same purchase. My students go to different schools.

Can I purchase from both schools in the same order?

You can order for students from different schools at the same time. The only difference is the order will no longer be able to be Delivered to School.

If the account is set up in my student's name, will my credit/debit card still be processed?

Yes, the name on the account does not need to match the name of the person making the payment.

Useful links

Still need help?

 if your enquiry is urgent call our customer services team on

0161 476 7216 Mon - Fri / 8:30am - 5.00pm.