Delivery
How much does delivery cost?
Home delivery costs £4.99 for orders under £85.00.
Home delivery is free of charge if your order is over £85.00
If your school offers a weekly delivery into School this is free of charge.
When will my delivery arrive?
Home delivery - All in-stock items will be delivered in 5 working days
School delivery - This depends on the day we deliver into your School. We will send you a confirmation email when it has been dispatched.
Does my delivery to home need to be signed for?
Yes, however, we are able to leave the parcel with a neighbour or in a safe place.
When I select 'Deliver to School', where do I collect my order?
Deliveries are usually made to the school's main office, your parcel will be labelled with your student's name. For more information please contact your Schools main reception.
Delivery
How much does delivery cost?
Home delivery costs £4.99 for orders under £85.00.
Home delivery is free of charge if your order is over £85.00
If your school offers a weekly delivery into School, this is free of charge.
When will my delivery arrive?
Home delivery - All in-stock items will be delivered within 10 working days.
School delivery - This depends on the day we deliver into your School. We will send you a confirmation email when it has been dispatched.
Pre ordered items are estimated to arrive at our warehouse within 2-4 weeks, however in some cases it may take longer. When they do, we will despatch your pre ordered items.
Do you offer international delivery?
Unfortunately, we are currently unable to ship orders outside of the UK, however we can ship all orders to a nominated UK address.
Does my delivery to home need to be signed for?
Yes, however, we are able to leave the parcel with a neighbour or in a safe place.
When I select 'Deliver to School', where do I collect my order?
Deliveries are usually made to the school's main office, your parcel will be labelled with your student's name. For more information please contact your Schools main reception.
Click & Collect
How do I select delivery into the store?
Store delivery is dependent on location. If your order qualifies for store delivery you will see the ‘Deliver to store’ option during the checkout process within the ‘Delivery type’ section. If you select this delivery option, the available collection points will then appear underneath for you to select.
Can I select an alternative store?
No, the store(s) that are available to you will be listed after Deliver to Store is selected.
Can I change my collection point once I have placed my order?
No, once the order has been placed, we will be unable to make changes to your order or collection point.
When will my Click & Collect order arrive into store?
All of my items are in stock:
All in stock items will arrive into store within 10 working days. For campus shops, this applies in term time only. We will send you a confirmation email when it’s ready for you to collect.
How long do I have to collect my order from store?
You have 14 days from the date you receive your ready for collection email.
What happens if I don’t collect my order within 14 days?
Your order will be returned to our Warehouse, and we will issue a full refund.
How long does it take to process my refund?
Please allow 2 working days for the parcel to reach our Warehouse and a further 14 working days (depending on the time of year) to process your refund.